We take great pride in the quality of every custom piece we make. We will go over every detail with you to ensure you know exactly what to expect when your custom piece arrives. No custom pieces will be made until both of us are confident that you will love your design. Because each piece is made specially for every individual customer, we can not accept returns or exchanges. But if you have a question or concern please contact us and our jewelers will do everything we can to resolve the issue so your design will be exactly what you have been dreaming of.
Every Alaura Design will be shipped for free in the United States! If for any reason you need an adjustment to your design, we just ask that you pay the shipping fees back to us unless other arrangements are made with the Alaura team. If an item does need to be shipped back to us, you will need to contact us for an authorization number.